AWARDS Winners of over 20 LOCAL & NATIONAL THE UK'S MOST RECOMMENDED DRIVEWAY CLEANING COMPANY STAFFORDSHIRE'S LONGEST RUNNING & ORIGINAL DRIVEWAY CLEANING COMPANY 1500+ CUSTOMER REVIEWS
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FAQ’s

Are we a reputable company?

Yes, we are a reputable company, we are “The UK’s Most Recommended Driveway Cleaning Company”. To date we have received  1500+ 5* customer reviews and we have also won 20+  local and national awards. We are truly in a league of our own! Please see our review page and have a look for yourself.

How long have we been trading?

We have been trading since 2005, making us the areas longest running and original driveway cleaning company and we were one of the first in the UK to set up.

How do we obtain a quote for our driveway/ patio to be cleaned?

If it’s just your driveway that you require cleaning and it’s fully accessible for us to turn up and view, you don’t necessarily need to be in, we can just turn up, view it, take measurements etc and we will come back to with a price. If  we require access to view your area, we will arrange a convenient time to be with you to visit your property.

Do we offer a warranty with our work?

We offer all of our customers 1 x FREE weed kill throughout the year should you require it for your peace of mind. Please note: This does not control moss, only weed growth.

Will I have to clear the area of garden furniture, pots etc?

Yes, we do require the area to be completely clear of pots, garden furniture etc when we arrive, so that we have got a clear run, this is mainly due to liability issues our side and time constraints on jobs. However, if for any reason you are unable to clear the area, we will try and accommodate you providing you give us plenty of notice. Please note: Depending how long it takes us, we will possibly charge you extra for this service, we will give you the cost prior to us carrying out your work so you know. We will not take responsibility for breakages or any damage that should occur if you ask us to move items for you whilst on your property. If when we arrive at your property and the area is not clear for us to carry out your work, we may have to reschedule your job. If you have any further questions, please contact us.

Do you require the use of our water?

Yes we do require the full use of your water supply, the use of your water is reflected in our prices, we will also require your “INDOOR STOP TAP TURNED UP FULLY” so we can obtain maximum water flow from your outdoor tap. We recommend that you make sure this is turned up prior to us carrying out your work so we don’t have to mess with your water supply on arrival as we wont take any responsibility for any leaks that should occur during or after, if for example the “STOP TAP” hasn’t been moved for a few years it may result in a dripping tap. Please note: If we can’t obtain maximum water flow from your supply, we may have to “cancel” or “re-schedule” your job due to the lack of water flow which would cause us delays in carrying out your work.

Will my neighbour(s) have to be notified about having the work done?

We do advise out of courtesy letting your neighbour(s) know prior to us carrying out your work, especially if their property/ driveway is really close to you, the reasons for this are: Our job is extremely mucky, sometimes dirty water/ debris will run onto their area, this is sometimes unavoidable especially if you have got a ??linked driveway.  Rest assured we will promise to leave yours and your neighbour(s) property immaculate when we have finished.

Will my neighbour(s) have to move their vehicles/ caravans away?

Yes this is a must, we ask that all neighbour(s) vehicles/ caravans are moved prior to when we arrive at least “3 meters” away either side from where we are cleaning, this is to avoid getting splashed, dirty, damaged etc.  This is due to liability issues our side, if when we arrive the neighbour(s) vehicles/ caravans aren’t moved to a safe distance that we deem acceptable or they can not be moved, we will not carry out the work under any circumstances and it will have to be rescheduled. Please note: We will not put a cover over neighbour(s) vehicles.

How long will it take to complete?

Every job is different, it all depends on size, condition and type of surface etc.  We will advise you this when we price up your work, if your job requires re-sanding, this will be carried out on a separate visit, it has to be dry for us to carry this out. It is incorrect to re-sand the area on the same day due to the base, joints and surface will still be damp/wet therefore the sand will not settle correctly. We will aim to get your job completed within 1 week from start to finish (weather permitting), especially in our busy periods as we are flat out.

How long will it last?

Again, every job is different, we recommend cleaning driveways and patios every 12 months to keep them safe to walk on and looking their best . We can not guarantee how long it will be before algae, moss and weeds will reappear as it forms from above and it is all to do with surrounding shrubbery, greenery and weather conditions etc…  However we do offer all of our customers 1 FREE complimentary weed kill treatment within 12 months from the date you had your work carried out for you to use as and when required.

Do you offer a sealing/ re-sealing service?

We do not offer this service based our own professional and long standing experience in the industry. Sealing an area does not prolong the life of the surface and can in fact make it slippery when wet and therefore more dangerous to walk on. It also does not prevent weeds and moss forming on the surface as all growth forms from above and not underneath. Finally, it is not a cost effective service and can become a very expensive way of maintaining your area in the long run. Professionally cleaning your area annually will keep it looking it’s best for a fraction of the cost of sealing and more importantly keeps the surface natural.

Are your workforce fully trained?

Yes they are fully trained, professional, uniformed and friendly at all times whilst carrying out your work.

Are you fully insured as a business?

Yes we carry full public and employee liability insurance for your peace of mind.

Will you leave our property clean and tidy?

As the saying goes, you can’t make an omelette without breaking eggs, these are the exact words I would describe our job. Our work can be very mucky at times during the cleaning process, however we will promise to leave yours and your neighbour(s) property, surrounding areas including the footpath and even the road where we have worked immaculate, you won’t even know we have been apart from you will have an impressively fresh looking driveway/patio and you will realise it was all worth it in the end 🙂

When and how do we pay our invoice for the work carried out?

Work is paid for on completion of your job, we will provide you with an invoice. We accept the following payment methods: BACS, cash, cheque, credit/ debit card.

Any further questions?

If you have any further questions, please don’t hesitate to contact us on either 07949 291979 or 01543 578708 or alternately send us an email at: info@thedrivecleaners.co.uk and we will be happy to advice further.